Terms of Service

Convergence is a private library for the AI prompts you use across tools such as Claude, ChatGPT, Gemini, and others. We provide prompt storage, organisation, and coaching features accessible via our web application at convergence.app.

We may update, change, or discontinue features of the service at any time. Where a change is material we will give you reasonable notice (for example by email or an in-app notification) before it takes effect.

You must be at least 13 years of age to use Convergence. If you are under 18, you confirm that your parent or guardian has agreed to these Terms on your behalf. By using the service you warrant that the information you provide during registration is accurate and that you have the legal capacity to enter into a binding agreement.

You are responsible for keeping your account credentials confidential and for all activity that occurs under your account. You must notify us immediately at hello@betterpeople.com.au if you suspect any unauthorised use of your account.

We reserve the right to suspend or terminate accounts that violate these Terms, are used for unlawful purposes, or have been inactive for an extended period after reasonable notice.

You retain ownership of all prompts, text, and other content you create or upload ("Your Content"). By using the service you grant us a limited, non-exclusive licence to store and process Your Content solely to provide the service to you. We do not use Your Content to train AI models or share it with third parties except as described in our Privacy policy.

You are solely responsible for Your Content. You must not upload or store content that is unlawful, infringes third-party intellectual property rights, or is harmful or offensive.

You agree not to:

• Use the service for any unlawful purpose or in a way that violates any applicable law or regulation;
• Attempt to gain unauthorised access to any part of the service or to other users' accounts;
• Interfere with or disrupt the integrity or performance of the service;
• Use automated tools to scrape, crawl, or extract data from the service without our written consent;
• Reverse-engineer, decompile, or disassemble any part of the service;
• Resell or commercialise the service or any of its features without our prior written approval.

An individual account with no workspace is free. A workspace — where you invite colleagues to share folders and prompts — is billed per active member ("seat"), currently USD $5 per seat per month, or USD $36 per seat per year (a 40% discount against the monthly rate). Prices are inclusive of any applicable GST and are charged in USD via our payment processor, Stripe.

Every new workspace starts a 30-day free trial automatically, with no card required. You may add a payment card at any time during or after the trial from Workspace → Billing. Adding a card does not restart the trial — it is attached behind the trial's existing end date. If the trial ends with no card on file, the workspace becomes read-only (see below) until a card is added.

Once a workspace is on a paid subscription, its seat count adjusts automatically as people join and leave: adding a member bills a prorated amount immediately for the remainder of the current billing period; removing a member reduces the seat count and credits the unused portion against your next invoice. Removing a member does not entitle you to a cash refund for that seat.

Cancellation. You may cancel a workspace's subscription at any time from Workspace → Billing → Manage billing, which opens Stripe's self-service billing portal. Cancellation stops future billing; it does not entitle you to a refund of any amount already charged for the current or any prior billing period.

What happens when a workspace is cancelled or its trial lapses unpaid. The workspace becomes read-only: shared folders and shared prompts can still be viewed, but cannot be edited or copied by anyone other than the prompt's own owner, who always keeps full control of their own prompts. Personal prompts and folders that were never shared are entirely unaffected. This read-only state continues indefinitely — for as long as it takes to reactivate the subscription — and everything reverts to normal immediately once billing resumes; nothing is deleted while a workspace is read-only.

No refunds. Except where required by a consumer guarantee under the Australian Consumer Law that cannot be excluded, all fees are non-refundable, including in respect of a part-used billing period, a seat removed mid-cycle, a workspace you choose to cancel, or a workspace we suspend or terminate for breach of these Terms.

Failed payments. If a payment fails, Stripe automatically retries it on its standard schedule. The workspace remains fully usable during this grace period. If payment continues to fail and the subscription is ultimately cancelled, the workspace becomes read-only as described above.

Deleting a workspace. A workspace's owner may delete it entirely — reverting to a plain, workspace-less account with their own prompts intact — only once they are its sole remaining active member and it carries no live subscription. Deleting a workspace does not entitle you to a refund of any amount already paid.

We may change our pricing with reasonable notice as described in Section 15. A price change will not apply to a subscription already in its current billing period.

Convergence and its features, design, and underlying technology are owned by Better People and are protected by Australian and international intellectual property laws. These Terms do not grant you any rights in our intellectual property beyond the limited right to use the service in accordance with these Terms.

The service integrates with third-party AI tools (such as Claude, ChatGPT, and Gemini) and may include links to external websites. We are not responsible for the content, privacy practices, or conduct of third-party services. Your use of third-party services is governed by their own terms.

To the maximum extent permitted by law, the service is provided "as is" and "as available" without warranties of any kind, whether express or implied. We do not warrant that the service will be error-free, uninterrupted, or that any content you store will not be lost or corrupted.

Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy that you have under the Australian Consumer Law that cannot be excluded, restricted, or modified by agreement.

To the fullest extent permitted by Australian law, our liability to you for any loss or damage (whether in contract, tort, or otherwise) arising from your use of the service is limited to the greater of: (a) the amount you paid us in the 12 months preceding the event giving rise to the claim, or (b) AUD $100.

We are not liable for any indirect, incidental, special, consequential, or exemplary damages, including loss of profits, data, or goodwill, even if we have been advised of the possibility of such damages.

Where any legislation (including the Australian Consumer Law) implies a guarantee, condition, or warranty that cannot be excluded, our liability for breach of that guarantee, condition, or warranty is limited, to the extent permitted by law, to resupplying the service or paying the cost of having the service resupplied.

You agree to indemnify, defend, and hold harmless Better People and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in connection with: (a) your use of the service; (b) Your Content; or (c) your breach of these Terms.

Your use of the service is also governed by our Privacy policy, which is incorporated into these Terms by reference. Our Privacy policy explains how we collect, use, store, and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

You may delete your account at any time from the Settings page, which will remove your personal data in accordance with our Privacy policy. We may suspend or terminate your access to the service if you breach these Terms, with or without notice depending on the severity of the breach.

On termination, all licences granted to you under these Terms will immediately cease. Sections that by their nature should survive termination (including Sections 4, 7, 10, 11, and 14) will continue to apply.

These Terms are governed by the laws of New South Wales, Australia. Both parties submit to the non-exclusive jurisdiction of the courts of New South Wales and the Federal Court of Australia.

Before commencing legal proceedings you agree to contact us at hello@betterpeople.com.au and allow 30 days to attempt to resolve the dispute in good faith.

We may update these Terms from time to time. When we do we will revise the "last updated" date at the top of this page. For material changes we will notify you by email or in-app notification at least 14 days before the change takes effect. Continued use of the service after changes take effect constitutes your acceptance of the updated Terms.

Questions about these Terms? Contact us at hello@betterpeople.com.au.