Contact Convergence
Email hello@betterpeople.com.au for anything — support, billing, a bug, an enterprise rollout, or a privacy request. We are a small team in Australia and we read every message ourselves. Feature ideas are better off on the public request board, where other people can vote for them and you can see what is already on the list.
By Ijan Kruizinga · Published September 1, 2026
Where to send what
- Support, billing and bugs — hello@betterpeople.com.au. Include your account email and, for a bug, what you did and what happened instead.
- Feature requests — the public request board — post an idea or vote on one that already exists, so priorities reflect real demand rather than whoever emailed most recently.
- Enterprise and site licences — hello@betterpeople.com.au with roughly how many people and which AI tools they use. The per-seat plan on the pricing page stops being the sensible shape past a few hundred people.
- Privacy and data requests — hello@betterpeople.com.au. Access, correction and deletion requests are covered in the privacy policy.
Things you can do without emailing us
Most of what people write in about is already in the app. Exporting your prompts to JSON or Markdown is in Settings, and it works on every plan including the free one. Deleting your account is also in Settings — prompts you created are handed to your workspace owner and everything else is erased.
Billing lives in Workspace → Billing for the workspace owner, including changing a card, switching between monthly and annual, and cancelling. How each of those behaves is spelled out on the pricing page, and how prompts get shared is on shared folders.
Where we are
Convergence is built in Australia by the team behind Better People. The service is governed by Australian law and built to comply with the Australian Privacy Principles under the Privacy Act 1988 (Cth). More about the company is on the about page.
If you have a privacy concern we have not resolved, the Office of the Australian Information Commissioner is the regulator you can escalate to.
Frequently asked questions
How do I get support?
Email hello@betterpeople.com.au with your account email and what happened. There is no ticket portal and no chatbot in front of it — a person on the team reads it.
How do I request a feature?
Post it on the public request board at convergence.featurevote.app, where you can also vote on ideas already there. That is the list we actually work from.
How do I export or delete my data?
Both are in Settings, on every plan. Export gives you every prompt as JSON or Markdown. Deleting your account hands prompts you created to your workspace owner and erases everything else — it cannot be undone.
Do you offer plans for a whole organisation?
Yes. A flat site licence with onboarding and support is available for larger rollouts. Email hello@betterpeople.com.au with roughly how many people are involved and which AI tools they use.
Who is behind Convergence?
It is built in Australia by the team behind Better People. Ijan Kruizinga is the author of record for everything published on the site.